Treatments at Spa 310 are by appointment only.  Log onto www.homespachicago.com and click “Appointments”, then click the name of the spa in your building to schedule an appointment any time of day or night. Or call our reservations number during office hours. A credit card must be used to secure appointments.

We ask that you arrive 10 minutes prior to your appointment so you can fill out any paperwork and have plenty of time to undress. We also recommend taking advantage of the steam room or sauna to warm up your muscles prior to a massage session. However, if a late arrival is unavoidable, you may forfeit treatment time if there is an appointment scheduled after yours. You will be charged the full price of your service.

24- hour notice must be given for all treatment cancellations. No-shows and failure to give 24- hours notice will result in the full charge of your scheduled treatment to your credit card. 

Credit cards or checks are accepted by HomeSpa. Visa and Mastercard are accepted however a $2 service charge will be added. Please make Checks payable to HomeSpa,LLC.

Gratuity is not included in the price of your treatment and is at your discretion, however greatly appreciated. Typical spa etiquette suggests 15%- 20%. At this time therapists can only accept gratuity in the form of cash or a separate check. Envelopes are provided in the treatment room for your convenience.

A great gift for any friend or family member. Gift Certificates can be purchased by check or credit card for any dollar amount and can be used towards any spa service. Gift certificates are valid for one year from the date of purchase.

HomeSpa is not responsible for any misplaced or left jewelry. We recommend that you remove all jewelry and leave it at home prior to your session. We also ask that if you must bring your cell phone with you that you turn it off or put it on silent as to not interrupt the flow of your session.

Your treatment time about YOU, and music plays an important role in creating the ideal atmosphere for your service. We invite you to bring your own ipod with a pre-selected playlist of your choice. Or, you may take advantage of the diverse music selection on offer at Spa 310.

For massage treatments you should undress (once the therapist steps out of the room) to your comfort level- many people choose to undress completely while others choose to leave on their underwear. Either way, you will be professionally draped for privacy throughout the entire treatment.

Please inform your treatment therapist of any medical conditions or past injuries. Its is important to disclose this information for your continued health and safety. You will not be able to receive a massage treatments if you have a high fever, the flu, contagious skin conditions such as ringworm or measles, excessive bruising, blood clots, high blood pressure or hypertension (unless both are controlled by medication). These are just some of the conditions that prevent you from receiving treatment. If you are under a physician's care for a serious illness, you will need clearance from your Dr before any therapist can perform massage services. Further, HomeSpa will not perform prenatal massage on a client in their first Trimester. You must also have the approval of your Dr. for prenatal massage. 

Inappropriate Behavior 

All services provided by HomeSpa are strictly professional and are performed by highly qualified, licensed and insured therapists. Sessions are conducted at the therapist’s discretion. Should any inappropriate behavior be exhibited during the session, the therapist reserves the right to immediately end the session and ask you to leave. You will be billed for the entire session, and further action may be taken. Similarly, if you, the client, feels the therapist has conducted himself or herself in an unprofessional manner, you may end the session and contact the HomeSpa manager immediately. 

We are here to serve you  and provide every client with the highest level of care and service. Please communicate with your therapist at any time if you are uncomfortable in any way, experience pain, would like them to adjust pressure or technique. Feel free to drift off or remain quiet, your therapist will NOT be offended. If you have communicated your feelings to your therapist but are still not satisfied with your service, HomeSpa would like to know about it. Please contact us by phone, on our website or fill out a customer feedback form on the 7 floor. We will address your concern immediately.

Any Further Questions or Concerns, Please Contact HomeSpa for Assistance.